CareRequest replaces form-based patient intake with AI-enabled conversational care.
Give patients a faster, conversational way to access care — while your existing systems continue to manage the workflow behind it.
Built for healthcare. Designed for interoperability. Structured for clinical systems.
Most healthcare organisations already have the software.
The problem is the interface.
Patients still navigate forms, menus, booking widgets and disconnected intake processes before their request reaches the system that actually manages their care.
CareRequest puts a conversational layer in front of those existing workflows.
Instead of
The patient simply says
“I need to speak to someone about a skin problem tomorrow afternoon.”
CareRequest understands the request, gathers the required information, captures the appropriate consent, structures the data and passes it into the existing workflow.
One API. Your existing workflow.
Replace or augment the traditional booking form with conversational patient intake.
The patient explains what they need.
CareRequest structures the request and connects it to your existing booking and consultation workflow.
Connect CareRequest to your existing Common Conditions, prescription, appointment or pharmacy-service workflows.
Patients interact conversationally.
Your existing application continues to manage the underlying service.
Use CareRequest as the conversational front door to appointment requests, patient intake and other access workflows.
Add healthcare-specific voice and chat to your existing platform without building the Agent infrastructure internally.
Built for healthcare. Not adapted to it.
The infrastructure is being designed specifically around healthcare requirements. That includes:
These are the same qualities the European Health Data Space is putting behind health data entering clinical systems — applied at the patient-access layer, before the record. EHDS
Patient requests are converted into structured, machine-readable information rather than simply producing conversation transcripts.
Consent events can be captured, recorded and associated with the relevant interaction and purpose.
Interactions, actions and downstream updates can be traced across the CareRequest workflow.
CareRequest is being designed to support healthcare interoperability, including mapping into FHIR, clinical software APIs and other healthcare integration standards.
Structured information can be delivered into PMS, PMR, EHR, booking and other healthcare systems.
The Agent can operate within defined healthcare workflows, escalation rules and safety boundaries.
Clinical software vendors can deploy CareRequest across multiple provider organisations within their install base.
CareRequest does not require you to replace the patient application you already have. If your organisation already has:
CareRequest can sit inside that existing experience.
You keep the application. CareRequest becomes the conversational patient-intake layer.
For organisations that do not have a suitable patient-access application, the full CareRequest Platform can also provide the application layer, including patient access, provider workflows, messaging, request management and routing.
Built for the agent internet.
For thirty years, getting anything done online meant doing the work yourself: typing into search boxes, clicking through menus, copying details from one screen, pasting them into another, then filling in yet another form.
That interface is being abstracted away. AI agents now understand what people want and take action on their behalf: booking, ordering, requesting and following up across the services they use.
Healthcare will not be the exception. Patients will expect to say what they need, in their own words, and have it handled. A form-based intake process can't be understood or completed by an agent.
CareRequest makes patient intake agent-ready. Every request becomes a structured, consented, machine-readable action that patients, their AI assistants and your clinical systems can all understand, and that AI search and answer engines can find.
Form-based patient intake is being replaced by conversational care. CareRequest is how your platform makes the switch: From Conversation to Care.
The old internet
CareRequest
The agent internet
Your application and clinical workflow stay in place. CareRequest becomes the layer that patients, and their agents, talk to.
Patients communicate naturally instead of navigating lengthy forms and menus.
Your booking platform, application and clinical systems remain in place.
Consent, auditability, structured healthcare data and interoperability are designed into the platform.
Add a healthcare Agent without having to build the underlying Agent infrastructure yourself.
Structured, machine-readable requests that AI assistants can act on and AI search can find, so your services stay reachable as patients move from forms to agents.
Healthcare software was built around screens, forms and menus. CareRequest introduces a different interface.